TrueBlue, Inc. (NYSE:TBI) Q3 2023 Earnings Call Transcript - Page 5 of 7 - InvestingChannel

TrueBlue, Inc. (NYSE:TBI) Q3 2023 Earnings Call Transcript

Taryn Owen: Sure. So Mark, the — in the PeopleScout business, the primary driver here is reduced volumes within our existing customers and where our customers have relied more on internal resources, it’s really around the focus on keeping them busy and retaining that internal talent acquisition team during a time of a hiring slowdown. So — we’re certainly still engaged with those customers and ready to support them as their needs increase, but they’re really focused on ensuring that they’re able to keep their internal recruiters retained and busy during this slower time. So we’re seeing across the board lower hiring volumes. Some of our customers are on hiring freezes or have initiated additional approval requirements in the hiring process to just slow that overall process down, as they look to gain more insight on what their future needs may be.

From a sales perspective, the pipeline, I would say, just from an average deal size perspective, is just down, in terms of what we are accustomed to seeing. Last year, our average deal size was about $3 million in the pipeline. It’s $1 million now, and the deals are just taking longer to close. We are seeing some activity in our shorter-term solutions with PeopleScout. We offer a service called Recruiter On-Demand, where we’re offering recruiters to supplement in-house recruiting teams and project RPO solutions. So we will provide those kind of solutions to stay engaged with customers and can expand upon those relationships and opportunities when the rebound — when their needs rebound.

Mark Marcon: And then, Taryn, what percentage of your current clients are just going through that lower volume versus what percentage of the clients have gotten down to the point where they’re just — they don’t have needs beyond their internal resources, but they’re still keeping you, and as a vendor, should the needs come up and — so to what extent, if any, did you lose any clients completely?

Taryn Owen: Yes. It’s a small percentage, just a couple of customers that have taken — we don’t have any volume whatsoever with them at this point.

Mark Marcon: Okay. Great. And then if the environment — it doesn’t sound like you’re saying that things are stabilizing or picking up? Maybe that’s just because we typically wait till the end of the month before determining where things are. But you gave favorable commentary on the PeopleReady side, about a couple of segments like manufacturing and transportation, showing a little bit more stability, but you didn’t say anything like that on the RPO side. If things continue to trend down, how should investors think about — kind of the margin range? And how much room do you have in terms of cost management on that side?

Derrek Gafford: Mark, I’ll take that one. Yes, we did talk about seeing some potential signs of stabilization in our staffing businesses. We have not seen that yet with PeopleScout. However, I don’t think that we would expect to see it. One, the stabilization if we want to even call it stable. This has been a short period on the staffing side. So as we said before, we’re seeing it now too soon to tell whether it has staying power. However, our experience has been through multiple cycles. This is where we would start to probably see stabilization first, is on the staffing side. Just like we would expect to see staffing kind of go first and then from placement follow, we would expect to see things stabilize and improve on the staffing side and then PeopleScout tend to follow.

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